Frequently asked questions

Yes, we provide comprehensive OEM and ODM solutions. Our experienced R&D team can tailor products to your exact specifications, including custom designs, materials, sizes, and private labeling.

Please provide detailed design drawings, 3D models, or physical samples, along with your specific requirements for materials, colors, and packaging. We will evaluate the feasibility and provide a professional quotation promptly.

Absolutely. We support custom logo printing, engraving, and bespoke packaging design to strengthen your brand identity. Please share your artwork in AI or PDF format for evaluation.

Our products comply with international standards and hold relevant certifications such as CE, RoHS, and FDA, depending on the product category. We can provide test reports and certificates upon request.

Quality is our top priority. We implement a strict quality control system, including incoming material inspection, 100% in-process checks, and final random inspections before shipment. We also welcome third-party inspections.

Our MOQ varies by product and customization level. For standard items, it typically starts from 100-500 pieces. For OEM/ODM projects, the MOQ is determined by material and production requirements. Please contact us for specific details.

Yes, we understand the need for market testing. We can accommodate smaller initial orders for select products to help you validate the market before committing to larger volumes.

Sample orders generally take 5-10 days. Mass production lead time is usually 25-40 days, depending on the order quantity and complexity. We will confirm the exact schedule upon order placement.

We offer flexible shipping options, including express delivery (DHL, FedEx, UPS) for samples, and sea or air freight for bulk orders. Terms such as EXW, FOB, and CIF are all available based on your preference.

We provide a standard warranty covering manufacturing defects. The warranty period varies by product. Please refer to the specific product page or contact us for detailed warranty coverage.

Customer satisfaction is paramount. If you receive defective products, please provide photos or videos within 7 days of receipt. Our after-sales team will respond within 24 hours to offer solutions, including replacements, repairs, or refunds.

Yes, we support sample orders. For standard stock items, we can provide free samples, but the international shipping fee needs to be borne by the buyer. For customized (OEM/ODM) samples, a sample fee and tooling fee will be charged.

Yes. When you place a bulk order that meets our Minimum Order Quantity (MOQ), the customized sample fee (excluding shipping cost) will be fully refunded.

Stock samples can usually be dispatched within 3-5 days. Customized samples typically take 7-15 days to produce, depending on the complexity of the design.

We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), Western Union, and PayPal (for sample fees or small orders only). T/T or L/C is highly recommended for bulk orders.

Our standard payment terms are: 30% T/T deposit in advance, and the 70% balance to be paid before shipment, or against the copy of B/L.

We will arrange the production schedule immediately upon receipt of the 30% deposit.

We are the manufacturer of electric and manual wheelchairs, operating our own production and assembly lines in Nanzhuang Town, Foshan. We handle R&D, tooling, welding, assembly, QC and export in-house, which is why we can support deep OEM and ODM customisation.

Yes. We can change frame colour, upholstery, controller type, battery capacity, wheels, logo printing, laser marking, user manuals, colour boxes and retail packaging. ODM projects start from your specification or sample and we deliver 3D drawings, prototypes and pilot runs before mass production.

Our products have passed ISO 13485:2016 quality system certification, and hold CE, FDA, UKCA, TUV and BV certification, with SGS test reports to ISO 7176 for wheelchairs. Lithium batteries are supplied with MSDS and UN38.3 documentation for air and sea freight.

MOQ depends on the model — many items start from 1 piece for sample or trial orders, while promotional pricing typically applies from 10 pieces to 100 sets. Each product page lists the exact minimum order quantity.

Samples are usually ready in 5-7 days. Mass production takes 25-35 days depending on quantity and customisation. We ship by sea from Guangzhou or Shenzhen, and by air or express for samples and urgent spare parts.

T/T, L/C, PayPal, Western Union, MoneyGram, credit card and cash. Trade Assurance orders are also supported through our Alibaba store with 100% protection for product quality and on-time shipment.

Yes. Standard warranty is 12 months on the frame, motor and controller, and we keep spare parts available for the lifetime of the model. Our technical team provides video support, exploded diagrams and repair guidance for your service centre.

Yes. Our battery packs come with MSDS and UN38.3 test reports, and we can supply air-safe configurations (typically 24V 6Ah or 10Ah) that comply with IATA lithium battery rules for airline-approved wheelchairs.